F.A.Q
You can return your order within 14 days of delivery via DHL. To ensure a smooth return process, the item must be unused, in its original box, with labels not removed or damaged, and returned together with the invoice.
If the product is not faulty, return shipping belongs to the customer. If the item is faulty or incorrect, all return shipping and customs costs will be fully covered by Copurs.
You may return your store-purchased product within 14 days.
Returns must be sent via DHL. To ensure a smooth return process, the item must be unused, in its original box, with labels not removed or damaged, and returned together with the invoice.
You may return your order within 14 days of delivery. Returns must be made via DHL. If the product is delivered correctly and in good condition, and there is no manufacturing fault or defect, the return shipping cost will be the customer’s responsibility. In such cases, Copurs does not cover the return fee. If the item is faulty or incorrect, all related shipping and customs costs will be fully covered by Copurs. Custom-sized or made-to-measure items cannot be returned. For size exchanges or further assistance, please contact hello@copurs.com.
When you forget your password, you can request your password to be sent to your registered e-mail address from our "Forgot My Password" section. Your new password will be sent to your registered e-mail address.
For product size changes, you can get information from the contact us section and our support team via our WhatsApp line. Returns must be accepted if the products are unused, in their original box, with the label not removed or torn, and with the invoice in the packaging; There is absolutely no refund or exchange for used products. After your product reaches us, it will be examined by the relevant units and approved for return. This process takes an average of 10 business days.
You can change your password and all other membership information at any time from your "My Account" page.
It is possible to shop without being a member of copurs.com by entering your delivery and billing addresses on the payment page.
You do not need to make any additional notification for payments made by credit card. Your shipping process will begin after we receive your order request.
The shipping process for your orders placed by credit card will begin after the credit card payment confirmation information is received by the bank. The delivery time of the products shipped is within 7 business days, depending on the distance. Your orders placed after 16:00 on Fridays will be deemed to have been placed on the Monday following the confirmation of the payment information. Your orders falling on public holidays and holidays will be deemed to have been received on the first business day following the confirmation of payment information. Our company is not responsible for any disruptions caused by the cargo company, but copurs.com will provide all its support to eliminate your grievances in these cases.
If you want to cancel your order before it is shipped, you must send your request to us by calling 0 531 991 75 57 or e-mailing hello@copurs.com by 14:00 on the same day. If your order is on its way, returns will be required.
Our contracted cargo company is Yurtici Cargo domestically. Abroad, it is DHL.
Shipping is free worldwide.
You will not pay any additional shipping cost.
Before signing the cargo delivery report, the product box must be checked for any damage caused by transportation. If the box is damaged, the product should not be received and the delivery report should not be signed. In such a case, the cargo officer should be asked to keep a report and the product should not be received. Once the cargo delivery form is signed, the cargo company will be deemed to have fulfilled its duty completely. For this reason, damaged packages should not be received and a report should be kept with the cargo officer.
If there is any damage to the package brought by the cargo company or if there is a suspicion that there is a deformation in the product inside, you have the right to open the package and check the products in the presence of the cargo officer. If there is no problem with the products, you can receive them by signing the delivery form. If you think that the products in the box are damaged, you should request the cargo officer to issue a cargo damage report before receiving the products, and you should not receive the products. In this case, you must report the situation to our Customer Services team with the copy of the report remaining with the recipient. After your notification, the recorded products will be sent to you again. copurs.com is not responsible for the condition or lack of products in the box upon receipt of products with damaged boxes.
All your orders will be delivered with an invoice.
You can track the status of your order on our Order Tracking page. Additionally, copurs.com will notify you with separate notification e-mails when your order reaches us and is shipped.
You can reach our support team via our WhatsApp line at 0 531 991 75 57 or hello@copurs.com to get help.
According to the "Right of Withdrawal Without Reason" article in the Consumer Law, the first fourteen (14) days from the date you receive the product.
For any payment you make, the entire amount will be refunded to your bank by us. When you make your payment in installments, your refund will be reflected on your card as a plus balance equal to the installment amounts every month. The reflection of the refund in monthly installments to your credit card is entirely related to the processes and practices of the banks. You can get detailed information on the subject from your bank. Additionally, you will be able to see the refund on your statement.
Depending on your payment method, your payment will be made to your credit card or account within 10 business days. The reflection of your payment in your account may vary depending on the processing times of the banks.
